Apology, Samsung has no service for device scratches. It is often user error that causes our devices to get scratched. We can protect our device better if you use a device case. I hope this will eased your concern. Stay Safe😎👍
surely its not the service provider's fault, Its mostly who handles them.. Its a user error, And if you're not careful enough buying a case and removing the plastic on the sides, then your phone will get scratches.
Unless you replace the sides which would cost you another 50-100 dollars
