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Original topic:

SCREEN

(Topic created on: 10-24-2022 05:20 PM)
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ameesha
Active Level 4
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Support
Is this a software issue? I have a Samsung Galaxy M12 and the screen is flickering at the upper part of the screen it happens only on low Brightness. 

Pls help🥲
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1 Solution


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Solution
jamesrred
Expert Level 1
Support
If the screen on your device is flickering, there are a few steps you can follow to find out whether the issue is software or hardware-related. Flickering is usually caused by a software issue which can be caused by glitches in apps or software bugs.

Before you try out below recommendations as to your solutions, be sure to check if your device's software and related apps are updated with latest version. To do so,

1. Go to Settings > Software update.

2. Tap on Download and install.

3. Follow the on-screen instructions.

Here are several fixes you can try if your phone's screen is flickering.

Restarting the device is often the quickest and easiest way to resolve software issues.

1. Hold down the Volume Down Key and the Power Button simultaneously for 7 seconds.

2. Your device will restart and display the Samsung logo.

Booting your smartphone in safe mode is also another option to find out if the screen still flickers or not. Safe mode is like a diagnostic tool to help identify the problems on your device.

1. Turn off your device then power it on.

2. When the Samsung logo appears by itself, press and hold the Volume down key.

3. The device will switch on in Safe mode. Safe mode will be displayed on the bottom left of the screen.

If the issue is gone in Safe mode: One of your recently downloaded apps was likely the cause of the problem. 

To exit safe mode, restart your device.

If the issue still exists: Downloaded apps may not be the cause of the problem. You may need to reset the phone or tablet to the factory setting.

If your screen is still flickering after doing these solutions, I suggest you call the hotline #GALAXY to voice out your concerns, then have your phone checked and repaired at the nearest Service Center near you.


https://www.samsung.com/ph/support/service-center/

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2 Comments
Solution
jamesrred
Expert Level 1
Support
If the screen on your device is flickering, there are a few steps you can follow to find out whether the issue is software or hardware-related. Flickering is usually caused by a software issue which can be caused by glitches in apps or software bugs.

Before you try out below recommendations as to your solutions, be sure to check if your device's software and related apps are updated with latest version. To do so,

1. Go to Settings > Software update.

2. Tap on Download and install.

3. Follow the on-screen instructions.

Here are several fixes you can try if your phone's screen is flickering.

Restarting the device is often the quickest and easiest way to resolve software issues.

1. Hold down the Volume Down Key and the Power Button simultaneously for 7 seconds.

2. Your device will restart and display the Samsung logo.

Booting your smartphone in safe mode is also another option to find out if the screen still flickers or not. Safe mode is like a diagnostic tool to help identify the problems on your device.

1. Turn off your device then power it on.

2. When the Samsung logo appears by itself, press and hold the Volume down key.

3. The device will switch on in Safe mode. Safe mode will be displayed on the bottom left of the screen.

If the issue is gone in Safe mode: One of your recently downloaded apps was likely the cause of the problem. 

To exit safe mode, restart your device.

If the issue still exists: Downloaded apps may not be the cause of the problem. You may need to reset the phone or tablet to the factory setting.

If your screen is still flickering after doing these solutions, I suggest you call the hotline #GALAXY to voice out your concerns, then have your phone checked and repaired at the nearest Service Center near you.


https://www.samsung.com/ph/support/service-center/
SamsungRightCare
Community Manager
Options
Support

Hello ameesha,

Thanks for our dear Samsung member, jamesrred's reply to your inquiry here.

In addition, you may use below contact details for further support and assistance.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 22 111 [All Product, Landline]
Daily (8:00 AM to 8:00 PM)
 
If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your problem gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.

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