cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Service center broke my Flip3

(Topic created on: 09-03-2022 04:44 AM)
201 Views
VincentCalvero
Active Level 5
Options
Support
Hi! Just wanna share with you guys that the service center located at Ayala Business Park is such a nightmare. Look what they did to my phone because I complained about my wide angles lens camera quality after the screen replacement done 2 weeks ago. Now, look what they did to my cover screen. They opened the phone without my knowledge. All I know is they are just going to test my camera with their other flip3. I also demanded for water test and now it fails since the phone is no longer sealed anymore. 

I asked their cust rep and they said they cannot do something else since it was not on their end. And based on the cust rep, the quality of demo units is DIFFERENT with actual retail phone. What an misinformation! I wonder kung alam ba niya trabaho niya. 

Imagine, I've been with Samsung since 2009 and this is the first time I experienced this kind of mistreatment and bad behavior of customer rep and engineer. 

Now, all I asked from samsung, it's either they replace the cover screen and camera lens, or replace the whole phone. This is the negligence of your service center not mine. 

P.S. i already filed for a complainy via customer service hotline and email support as well. 

image


image


image


image


image


image


image


9 Comments
Ivettski
Active Level 2
Support
sorry this happened to you, that's terrible! They need to work on their cust service! You deserve a new unit from what the repairman did to ur unit.i've been messaging them too for a month already abt my buds, it causes ear irritation, i complied with their requirements, they asked for med cert and until now wala parin concrete solution, lagi nalang sorry, lagi nalang finorward na sa dept. pero wala parin.. so disappointed with their aftersales.
Support
Hays. I never ever thought that I will receive this kind of treatment.
0 Likes
Support
Sorry to hear about that. Hopefully a Samsung Members moderator can assist you with this endeavor.
Support
I hope
0 Likes
Support
You've done the right steps - filing a complaint through the proper channel. I hope one of the moderators see your post come Monday so they can offer a better solution.
SamsungRightCare
Community Manager
Options
Support

Hello Nathaniel21,

Really sorry and apologize for any inconvenience that it has caused you. Customer satisfaction and better service experience are the utmost priority we have to carry out for our dear Samsung users, and this one you experienced is not what we hoped for.

To follow-up your complain, you may please use the below support channel links. 

https://www.samsung.com/ph/support/contact/#onlinesupport


https://samsung-livechat.sprinklr.com/seao/ph/index.html 

You can provide full feedback and what next steps they will take to restore your Samsung Galaxy device to full functionalities.

 

0 Likes
Sephseth
Active Level 2
Support
hi Nathaniel21,

May I ask is your problem resolved via emailing and calling customer service?
0 Likes
Support
I did both. And they escalated my concern so they replaced the cover screen. But they were not able to put the water resistance back to my flip.
0 Likes
Sephseth
Active Level 2
Support
ohhh good to hear that..
0 Likes