Software update for one ui 5.1

[Anonymous]

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anyone experience struggling update to one ui 5.1 on m12?

[Anonymous]

f

[Khaled75]

Is the update stuck? Are you getting an error message? Can you try using mobile data?

[TeamGalaxyRene]

Hello Charmsan,

Thanks for letting us know your difficulty downloading the latest software update, One UI 5.1, for your beloved Samsung Galaxy M12.

If you are experiencing issues with your Wi-Fi or network on your Samsung Galaxy phone, it's worth resetting your network settings to resolve those issues.

You can quickly reset your Samsung phone's network settings by opening the Settings app and then tapping General Management > Reset > Reset Network Settings > Reset Settings > Reset.

Then, restart your device and update your mobile's device software by following the below step-by-step instructions.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Settings/System".

 Step 4. Describe the problem in details and SEND.

 How to submit an error report on Samsung Members app? | Samsung PH 

Or you can call your network service provider in order to find out and alert them to the status of the signal in your coverage area. 

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.