We understand you are having difficulty updating your Samsung Galaxy Note 10 5G, which was manufactured in France, and since then, it has not received any software updates.
Your well-loved Samsung Galaxy Note 10 5G was released in August 2019 with Android 11 OS and eligible to received Android 12 OS and periodic security patch updates.
Software updates are like oil changes and tune-ups for your phone, as they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape but your device has encountered restrictions to do so.
Recommendations to have the latest software updates.
1) Sufficient power and storage capacity.
2) Stable internet connection, preferably on Wi-Fi.
3) If your carrier allows downloads over mobile data, go to Settings > Software Update > Turn off Auto Download over Wi-Fi. If the feature is not available, you will need to contact your service provider for additional assistance.
I hope that with the mentioned recommendations and replies here, you will be able to successfully download the pending updates on your device.
For more help and assistance, you may contact us via our online Samsung Customer Care support channels below.