Temperature problem

[drasteven23]

How to fix this faulty temperature given me a battery is cold is already warmed won't charging and my battery is healthy I don't get it

[Obviou_sly]

Run self diagnostic again. If it's the same, book it for service assessment.

[drasteven23]

Well it might be loose connection from charging

[TeamGalaxyRene]

Hello drasteven23,

We are sorry to hear about your experience with your Samsung Galaxy phone having issues with temperature, giving out a cold battery, and not charging even though the battery is healthy. We apologize for the inconvenience it caused you.

I really understand the feeling of having this issue with your phone. If it happens on my device, I will be confused too.

But don't fret; we are here to guide, assist, and offer solutions to restore your device to optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

You may want to check if the phone case, screen protector, and charging cable that they may hinder the proper operation of your phone.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Power/Battery/Charging".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that our Samsung engineers and technicians are competent to assess your device, provide recommendations, and offer solutions to restore it to optimum performance.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.