cancel
Showing results for 
Search instead for 
Did you mean: 
Resolved! Solved

Original topic:

The paint around the frame is coming off

(Topic created on: 09-13-2022 08:37 AM)
seanborna
Active Level 1
Options
Support
Dear sir ma'am 

I have just bought my s22 ultra 2 months ago and I have noticed the paint around upper part of the phone near the screen is removing by it self I have not scratch it or drop the phone. Please advise what I have to do.

Best regards 

Sean
0 Likes

1 Solution


Accepted Solutions
Solution
SamsungRightCare
Community Manager
Options
Support

Hello seanborna,

Thank you for reaching out to us in order to inquire about the issue of your Samsung Galaxy S22 Ultra that is having paint peeling-off located in the upper part.

I understand and feel your worrisome having this discomfort and unpleasant experience on your device that has become an essential part of your daily productivity. But don't you worry, we are here to provide quick fix and offer solutions below.

Software Updates

A) Before we begin, ensure that your device is up-to-date with the latest Software updates.

Settings >  About Phone > Software update > Download and Install > Follow on-screen notifications.

Battery Overheating

B) Remove the casing and test your device by running the Diagnostics in Samsung Members Apps

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

Step 2. Tap View Tests located under Diagnostics.

Step 3. You may check specific Diagnostics and tap them directly to begin, in  this case, we select the Battery.

Step 4. You can view your results after the check is complete. Note the Battery status messages, if any.

https://www.samsung.com/ph/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-members-app-... 

C) Long-lasting Battery Care & Maintenance

Galaxy is designed to perform best at 0° ~ 35°C. Continuous use or charging in extreme temperatures may accelerate battery deterioration. Temporary exposure to extreme temperatures will activate the device’s safeguards to minimize damage, and charging will be limited to protect the battery from overheating.

D) Minimize battery deterioration with proper charging.

1) Always use an authentic Samsung charger to avoid battery deterioration and damage.
2) Always use a charger that fits. An incompatible charger could damage the USB port.
3) Properly connect the charger. Failure to properly connect may damage the device.
4) Unplug the charger after the device has reached 100% charge to avoid a swollen battery.

https://www.samsung.com/ph/support/galaxy-battery/care-and-maintenance/ 

Should you need further assistance, you may call our Samsung online support channels.

https://www.samsung.com/ph/support/contact/#onlinesupport 


https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 

If the paint peel-off becomes severe and persistent, I highly recommend bringing it to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/ 

 

Hope this content is helpful and your device issue/s gets solved.

 

 

View solution in context

0 Likes
12 Comments
itsnicoo
Active Level 6
Support
Experienced the same thing. I made a report and brought it to my nearest service center. They replaced the entire screen and battery since it comes all together with the frame. Best to get to it while your warranty is still valid.
seanborna
Active Level 1
Support
I did it today but they refused to accept it 😔
0 Likes
itsnicoo
Active Level 6
Support
Bummer... why don't you try to officially submit a request for review? I remember when I brought my phone to the service center, I first made an official complain via their hotline then after the record was established I went to the local service center and they inspected the unit thoroughly, took photos and videos and they submitted it to Samsung's local head office. After that, they were given the go sign for replacement.
seanborna
Active Level 1
Support
So this is normal procedure? They did It for my phone as well, but they say it's depends on head office to approve. As what you mentioned I hope I get approval for my unit as well
0 Likes
itsnicoo
Active Level 6
Support
I can only assume that it is. Usually they are pretty generous and understanding, especially it's fairly new and more importantly a flagship unit.
seanborna
Active Level 1
Support
Mine is on the metal part above the screen I don't know if this is common but the paint gone off with no reason I never drop or scratched the unit20220913_234333_15688_1663083814.jpg20220913_234152_15687_1663083714.jpg
itsnicoo
Active Level 6
Support
Same happened to mine and it was around the SPen area. The same area which was heavily covered by the casing since day one. I can only assume it as a quality control issue from the factory.
Support
so far mines not chiping
0 Likes
Solution
SamsungRightCare
Community Manager
Options
Support

Hello seanborna,

Thank you for reaching out to us in order to inquire about the issue of your Samsung Galaxy S22 Ultra that is having paint peeling-off located in the upper part.

I understand and feel your worrisome having this discomfort and unpleasant experience on your device that has become an essential part of your daily productivity. But don't you worry, we are here to provide quick fix and offer solutions below.

Software Updates

A) Before we begin, ensure that your device is up-to-date with the latest Software updates.

Settings >  About Phone > Software update > Download and Install > Follow on-screen notifications.

Battery Overheating

B) Remove the casing and test your device by running the Diagnostics in Samsung Members Apps

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

Step 2. Tap View Tests located under Diagnostics.

Step 3. You may check specific Diagnostics and tap them directly to begin, in  this case, we select the Battery.

Step 4. You can view your results after the check is complete. Note the Battery status messages, if any.

https://www.samsung.com/ph/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-members-app-... 

C) Long-lasting Battery Care & Maintenance

Galaxy is designed to perform best at 0° ~ 35°C. Continuous use or charging in extreme temperatures may accelerate battery deterioration. Temporary exposure to extreme temperatures will activate the device’s safeguards to minimize damage, and charging will be limited to protect the battery from overheating.

D) Minimize battery deterioration with proper charging.

1) Always use an authentic Samsung charger to avoid battery deterioration and damage.
2) Always use a charger that fits. An incompatible charger could damage the USB port.
3) Properly connect the charger. Failure to properly connect may damage the device.
4) Unplug the charger after the device has reached 100% charge to avoid a swollen battery.

https://www.samsung.com/ph/support/galaxy-battery/care-and-maintenance/ 

Should you need further assistance, you may call our Samsung online support channels.

https://www.samsung.com/ph/support/contact/#onlinesupport 


https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 

If the paint peel-off becomes severe and persistent, I highly recommend bringing it to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/ 

 

Hope this content is helpful and your device issue/s gets solved.

 

 

0 Likes