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SupportSolved! Go to Solution.
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09-13-2022 07:29 PM (Last edited 09-13-2022 07:54 PM ) in
SupportHello seanborna,
Thank you for reaching out to us in order to inquire about the issue of your Samsung Galaxy S22 Ultra that is having paint peeling-off located in the upper part.
I understand and feel your worrisome having this discomfort and unpleasant experience on your device that has become an essential part of your daily productivity. But don't you worry, we are here to provide quick fix and offer solutions below.
Software Updates
A) Before we begin, ensure that your device is up-to-date with the latest Software updates.
Settings > About Phone > Software update > Download and Install > Follow on-screen notifications.
Battery Overheating
B) Remove the casing and test your device by running the Diagnostics in Samsung Members Apps
Step 1. Run Samsung Members and select Get help on the lower half of the screen.
Step 2. Tap View Tests located under Diagnostics.
Step 3. You may check specific Diagnostics and tap them directly to begin, in this case, we select the Battery.
Step 4. You can view your results after the check is complete. Note the Battery status messages, if any.
C) Long-lasting Battery Care & Maintenance
Galaxy is designed to perform best at 0° ~ 35°C. Continuous use or charging in extreme temperatures may accelerate battery deterioration. Temporary exposure to extreme temperatures will activate the device’s safeguards to minimize damage, and charging will be limited to protect the battery from overheating.
D) Minimize battery deterioration with proper charging.
1) Always use an authentic Samsung charger to avoid battery deterioration and damage.
2) Always use a charger that fits. An incompatible charger could damage the USB port.
3) Properly connect the charger. Failure to properly connect may damage the device.
4) Unplug the charger after the device has reached 100% charge to avoid a swollen battery.
https://www.samsung.com/ph/support/galaxy-battery/care-and-maintenance/
Should you need further assistance, you may call our Samsung online support channels.
https://www.samsung.com/ph/support/contact/#onlinesupport
https://samsung-livechat.sprinklr.com/seao/ph/index.html
If the paint peel-off becomes severe and persistent, I highly recommend bringing it to the nearest Samsung Authorized Service Center.
https://www.samsung.com/ph/support/service-center/
Hope this content is helpful and your device issue/s gets solved.