Time required to get phone screen changed at Samsung customer service centre

[yelrihs89]

Hi all, anyone able to advise whether the Samsung Customer Service Centre is able to do repairs on the spot? For my case is a green pixelated horizontal lie at the bottom of my fold 3. If they are not able to return me, I will need to loan a phone.

[JP19]

When u purchased the Fold 3 that time, do u have the free 1 year Care+ that comes bundled with the purchase? If u have, u can arrange for a repair to be done at home instead.

[yelrihs89]

Thanks for the reply. But I don't think mine comes with it. As I bought it from lazada flagship store. But normally if I were to bring it to the customer service centre, do I need to leave it there for a few days for repair?

[JP19]

Hey there. Ah I see.. Yes, sadly.. so far I haven't heard of any repairs to be done on the spot at repair centres. Will definitely take a few days.. 😥 Only if have Care+, they offer free 1 time doorstep repair.

[yelrihs89]

Understand. Thanks for the update! I have to loan a phone from them I guess. The customer chat are not able to advise me. They just kept saying that it depends on the availability of stocks and also whether there is huge crowd etc. But I did ask them roughly how long normally for this kind of case but no definite answer. Lucky they have loaner phones. So I can do loan on the spot.

[JP19]

You're welcome! 😊 Haha.. their service centres are usually packed.. but repairing a screen shouldn't take too long. If they actually have resources, just 3 to 4 hours will complete the repair. Great that they have loan devices, so that u can use in the meantime during the repair. I think u should be able to qualify for free repair, since it's uncommon for pixels to die that quickly.. must be a manufacturer defect.

[yelrihs89]

Thanks! Hopefully can be done fast.

[JP19]

Hope you can get it fixed ASAP, as I understand having it as a main phone means needing it to be fixed right away is of utmost importance and top priority. If it were to happen for my case, I would react the same too, wanting it to be fixed / replaced on the same day.

[NoUseForANickname]

Sent my kids tab for screen issues. Send around noon by 6pm got a message for collection. But ovrt the counter they will advice they will try their best to expedite if not take a few days to repair.

[yelrihs89]

Ah. Okok. At least I think this community might be more helpful in replying. Have booked an appointment to do the repair. Thanks anyway!