Time required to get phone screen changed at Samsung customer service centre

[yelrihs89]

Hi all, anyone able to advise whether the Samsung Customer Service Centre is able to do repairs on the spot? For my case is a green pixelated horizontal lie at the bottom of my fold 3. If they are not able to return me, I will need to loan a phone.

[ScubaOnline]

If they have the parts usually within 2-3 hrs. For my case..they have to order in the screen n return me in 3days

[yelrihs89]

Wow. Still have to wait. I think that's the "sian" part. I hope they have parts on hand though.

[flamingwoods]

I have that green line on my S20+ too after software update... is dead pixels... i don't think Samsung will repair for free

[yelrihs89]

I will check with them. Not sure whether they will have to charge, but even if they charge, I don't mind paying if the pricing is reasonable. For your case, did you go to the customer service centre or?

[flamingwoods]

Read that quotation was $300 - $400 plus... i don't think anyone is willing to pay that amount... especially when it's their software / hardware probably... the hotline crew only said the dead pixels will spread and soon it will be dead screen

[JP19]

Actually, if u have the time, I can recommend u going to Samsung Malaysia's express repair store at City Square JB. But not sure if they have the parts on hand and ready. Also, repair cost is about 25% cheaper.

[JP19]

https://www.samsung.com/sg/support/mobile-devices/what-are-the-recommended-pricing-for-galaxy-smartp...

Checked on Samsung Singapore website. Z Fold main screen replacement cost $659. Since yours is still within the 1 year warranty, the labour and out-of-warranty diagnostic fees shouldn't be charged.