Antoninoo
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11-03-2023 06:53 AM in
Support
Hi everyone, today i noticed my phone behaving like this. I have no pictures because it's not always there.I also did not drop the phone and I have a case on. I also changed the smoothness to adaptive to standard but it did not do anything (also change resolution to 1440 to 1080). The green line is not always present and will just appear whenever (appeared 2x today). Does anyone also experience this with their device? Thank you!

6 REPLIES 6
jayzawu
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11-03-2023 07:10 AM in
Support
Defect talaga yan ng samsung yung akin nga na m52 una isang line lang ngayon dalawa na haha
Antoninoo
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11-03-2023 08:19 AM in
Support
Pero gumagana pa rin po ng normal yung phone? or may mga hindi na po gumagana?
jayzawu
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11-03-2023 09:37 AM in
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Yes gumagana pa rin ng normal kahit may dalawang line na
Salamijoe
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11-05-2023 01:55 AM in
Support
Update po sir sa green line nyo? Experiencing the same and planning to reset my cp po
jayzawu
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11-08-2023 08:10 AM in
Support
Reset will not fix the green line or pink based on my experience
butete
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11-03-2023 08:34 AM in
Support
1st step
Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Display".
Step 4. Describe the problem in details and SEND.
2nd Step
report via call / chat samsung support
3rd step
bring to nearest authorized samsung service center in order to get diagnostic report
Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Display".
Step 4. Describe the problem in details and SEND.
2nd Step
report via call / chat samsung support
3rd step
bring to nearest authorized samsung service center in order to get diagnostic report
