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Original topic:

Vertical green lines on the right side of the screen

(Topic created on: 11-03-2023 06:53 AM)
421 Views
Antoninoo
Active Level 1
Options
Support
Hi everyone, today i noticed my phone behaving like this. I have no pictures because it's not always there.I also did not drop the phone and I have a case on. I also changed the smoothness to adaptive to standard but it did not do anything (also change resolution to 1440 to 1080). The green line is not always present and will just appear whenever (appeared 2x today). Does anyone also experience this with their device? Thank you!


image


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6 REPLIES 6
jayzawu
Active Level 6
Support
Defect talaga yan ng samsung yung akin nga na m52 una isang line lang ngayon dalawa na haha
Antoninoo
Active Level 1
Support
Pero gumagana pa rin po ng normal yung phone? or may mga hindi na po gumagana?
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jayzawu
Active Level 6
Support
Yes gumagana pa rin ng normal kahit may dalawang line na
Salamijoe
Active Level 1
Support
Update po sir sa green line nyo? Experiencing the same and planning to reset my cp po
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jayzawu
Active Level 6
Support
Reset will not fix the green line or pink based on my experience
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butete
Expert Level 5
Support
1st step

Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Display".
Step 4. Describe the problem in details and SEND.

2nd Step

report via call / chat samsung support

3rd step
bring to nearest authorized samsung service center in order to get diagnostic report