cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Yellowish creen

(Topic created on: 06-03-2023 08:19 AM)
163 Views
Eric0304
Beginner Level 2
Options
Support
Why my S9+ become yellowish screen? Its because of the battery? i have a weak battery? 
0 Likes
2 Comments
Genosss
Active Level 5
Support
Have you check if your eye comfort is turned on?

If yellowish screen still manage, then try safe mode.

To do the safe mode, Tap and hold the power button, then tap and hold the "Power Off" for more than 3 seconds.

If problem still remain, then maybe you have to check on your local authorize service center.
0 Likes
TeamGalaxyRene
Moderator
Moderator
Options
Support

Hello Eric0304,

Thanks for reaching out to us in order to find out about the reason your beloved Samsung Galaxy S9+ has yellowish screen and as per your observation may have something to do with a weak battery and we are sorry to hear that.

I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience I will be bothered too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install

Step 3. Follow the on-screen instructions.

 

Use Diagnostics in the Samsung Members app on your Galaxy phone

 

You can perform tests to make sure your phone is working properly with Diagnostics in the Samsung Members app. Follow the steps below to run Diagnostics via Samsung Members.

Step 1. Launch the Samsung Members app, and then tap on the Plus (+) icon for more options. Alternatively, tap Get help.

Step 2. Select Diagnostics.

Step 3. If you would like to run through all Diagnostic checks please tap on Start.
 

Step 4. Your Galaxy phone will then run through the checks. Then follow the on-screen instructions to complete the check.

Step 5. If you prefer to just check one specific setting, simply tap on the setting to begin.  You may check and tap both Battery and Display.

 
 
 
If the result show there is something problem with the battery, then I highly recommend bringing your device to the nearest Samsung Authorized Service Center in your area.
Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.

 

https://www.samsung.com/ph/support/service-center/

 

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

 

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
0 Likes