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Original topic:

Can't change Download Location in Netflix app to SD card in A7 Lite tab

(Topic created on: 03-21-2023 02:53 AM)
Itsuki_9
Active Level 1
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Tablets
Is there a way to change Download Location in Netflix app in A7 tab to SD card? Whenever I click the SD card option it just reverted back to Internal Storage. I have the 3GB/32GB variant so I don't have enough space to download all movies that I want. Anyone who can help or experiencing the same issue? 
6 Comments
TeamGalaxyDD
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Hey Itsuki_9,

Have you checked if your device is reading your MicroSD card correctly? It might not be detecting the MicroSD card if the app keeps forcing downloads back to internal storage. 

You can also try reinserting the SD card or trying a different one entirely. Your device should support up to 1TB of external storage.

One last thing you can try is clearing your Netflix app's cache and data. This will force your account to log out, but it should put the app back in a base state. Try changing the download location after resetting the app.

Do let me know what happens, Itsuki_9!

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Itsuki_9
Active Level 1
Tablets
Already tried all of the above but to no avail.🤦
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TeamGalaxyDD
Moderator
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Hmm. That's weird. But you can use the SD card to store and read other files, right? Does using it as storage work for other apps?

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Itsuki_9
Active Level 1
Tablets
Yes, I successfully transferred the other apps to SD card.
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TeamGalaxyRene
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Hello Itsuki_9,

It is known issue that it has something to do with the compatibility of One UI 5.0 , and Netflix has to provide updates to address them.

 

For now,  you may submit an error report through the Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Others".

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? | Samsung PH

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TeamGalaxyRene
Moderator
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Hello Itsuki_9,

Thank you for reaching out to us in order to find out how to change the default download location on your beloved Samsung Galaxy Tab A7 Lite from internal storage to the SD card.

You may follow these steps:

Step 1. Open your device Internet browser.

Step 2. Click on More on the top right.

Step 3. Scroll down to Settings.

Step 4. Chose Advanced.

Step 5. Save Content to.

Step 6.  Change it to SD Card.

If that doesn't fix the issue,  you may submit an error report through the Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Data Backup/Syncing" and "Others".

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
 
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
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