I'm unable to update my Tab A

[Members_dKb7hmL]

I've got a Tab A 2019 and it has been nagging to get updated but I tryed and i got stuck on 25%. When it restarted it said "Unable to update, Visit a Samsung support centre" I hope someone has a fix!

[SamsungLaura]

Hi there, thanks for reaching out. Unfortunately, restarts are not recommended during updates as they may cause issue with the download or installation. 

 I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main 

To find your nearest store: https://www.samsung.com/au/samsungstore/