Touch screen doesn't work

[minkyuchris]

I bought galaxy tab s7 plus around 3weeks ago

And mainly I use this device for play game

Playing call of duty mobile

And touch screen randomly doesn't work quite often 

This is **bleep**

I search this issue in Google and it's happens since at least 10 mth ago.

If I knew it I wouldn't buy this I would buy I pad 

Looks like The problem have solve after 10 month.

What can i do? Just sell and never buy never recommend this fkin dum device ? 

It's doesn't look like hardware problem 

Why don't u guys fix it fkim **bleep**

Anybody know how to solve this ? If u know let me know plz

I'm using four finger when I'm playing game but I don't use all at the same time

[SamsungJon]

Sorry to hear that you're experiencing this issue @minkyuchris. I would recommend first testing the touchscreen through Diagnostics in the Samsung Members app. To do this, open Samsung Members > Get Help > Diagnostics > Choose device issue. This check will tell you if there are any internal issues or deviations with your device.

If the check says that your Tab S7 Plus' touchscreen is working normally, but you're still experiencing this issue, I would recommend sending an error report via the Samsung Members app. To do this please see the guide here: https://r1.community.samsung.com/t5/tips-tricks/sending-error-reports/td-p/9617204

Let us know how you go, @minkyuchris.

[minkyuchris]

I tird everything. And it's not hardware problem it's software
Watch this https://forum.xda-developers.com/t/various-touchscreen-issues-with-s7-5g.4187785/
It's not my video but similar issue
Read this
https://eu.community.samsung.com/t5/tablets/samsung-tab-s7-plus-touch-screen-issues-while-gaming/td-...

Not just me . Lots of people having same issue It's software problem
I heard Galaxy s7 has same issue but after SW update gotten better
Please find problem and solve it and update

[SamsungJon]

Hi @minkyuchris, thank you for that information. In order for our team to resolve or understand software issues, we do require error reports with log data so that these issues can be investigated. I can see that you have send error reports, however log data was not attached. If you could please send an error report with the log data, our team can investigate the issue and look to resolve it.

Please note that log data does take some time to send, so please keep Samsung Members app open even after sending the error report. 

Thank you.

[minkyuchris]

I already had report and send video as well
I still didn't get any response. Coz u guys can't fix It? Shouldn't buy galaxy tab. So regret I should have buy I pad

[SamsungJon]

Hi @minkyuchris, I can see that our team has replied to your error report and have escalated your log data to our research and development team for analysis. Please be patient as we wait for the results, and will update you as soon as they are received. 

To see responses to error reports, you can go to Notifications (the bell icon) > Activity in the Members app.

Thank you.

[Tomasotomas]

sorry, i got screen problem from samsung galaxy tap s7 plus 5G. after using this tap for more or lest 6 months, i found some part of the screen does not resport correctly according to the direction of the S pen, and some part even worst that does not accept the command from the S pen.

[Tomasotomas]

i got this also,  after using it for 6 months.  seem some part of the screen does not work! 

[SamsungLaura]

Hi @Tomasotomas, based on what you’ve described, I would recommend doing an interactive check from the Samsung Members app to see if it can identify the issue.

To do an interactive check:

Open Samsung Members > Get Help > Diagnostics > View test > Choose device issue.

If the test indicates an issue, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main 

To find your nearest store: https://www.samsung.com/au/samsungstore/