Wifi not turning on

[Pia_]

Is the latest update the probable reason why wifi is not turning on? Tried to restart and it's stuck on black screen. Any help?

[Pia_ · Accepted solution]

It's working now. Had to force reboot (power button + volume down)

[TeamGalaxyRene]

Hello Pia_,

Sorry to hear that, about your experience on your Samsung Galaxy phone having issues with Wi-Fi not turning on and lock-up on black screen while restarting after the recent update and we apologize for the inconvenience it caused you.

You can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Networking/Wi-Fi" & "Display".

Step 4. Describe each problems in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/