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10-22-2022 04:40 AM in
Tips & TricksA way to solve applications in the phone?
I have a new phone that is not working, I just unlock the screen and it shuts down after launching the.
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10-24-2022 01:21 PM in
Tips & TricksHi @information-net,
Thanks for reaching out. To clarify, is your phone shutting down when you try to launch a new app? Is this occurring with all apps or a specific app?
I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
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10-22-2022 09:45 PM in
Tips & TricksI haven't checked Google but Google quite often has more answers, so Google "Samsung, phone closes after starting" and variants on these. Add your phone model after the first searches. I suggest this because there are two types of problems, those specific to Samsung phones and those specific to a particular model and this helps to filter replies.

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10-24-2022 01:21 PM in
Tips & TricksHi @information-net,
Thanks for reaching out. To clarify, is your phone shutting down when you try to launch a new app? Is this occurring with all apps or a specific app?
I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
