Out and about you may not be able to access Wi-Fi networks on your Samsung phone or tablet. Fortunately, most telco providers allow you to access the internet using Mobile Network connections.
You're best to speak to your telco provider directly about using Mobile Networks for internet connectivity, but this page will help you figure out how to use and activate Mobile Data on your Samsung device. There are two ways to activate the Mobile Data; select from one of the dropdowns below to get started.
Please Note: This guide is designed for Australian variant devices, if you have an international device and require further support click here to get in touch with your Samsung subsidiary.
If the Mobile Data option is greyed out, and you're sure the account attached to the SIM is fine, see the page on Reset APN Settings for information on resolving Mobile Data connectivity issues. Please also ensure you haven't activated the Flight Mode setting on your Galaxy device. You can also check the page on the Data Saver Function if you are having problems with one or two apps accessing Mobile Data.
If your Mobile Data has stopped working all of a sudden but your mobile network account is fine, check the information on Mobile Data Limits on Samsung Devices for help increasing the Mobile Data limit.
Enable Mobile Data from the Notification Panel
Note: Screenshots were captured from a Galaxy S10 operating on Android OS Version 9.0 (Pie), settings and steps may vary depending on your Galaxy device and Android OS Version.
1. Swipe down from the top of the screen to bring down the Notification panel.
2. Tap on Mobile Data to enable or disable this setting
Enable Mobile Data from Settings app
Note: Screenshots were captured from a Galaxy S10 operating on Android OS Version 9.0 (Pie), settings and steps may vary depending on your Galaxy device and Android OS Version.
1. Head into your Settings > Connections
2. Select Data usage
3. Toggle on Mobile Data
If you require further assistance, please consult the user manual from our Manuals & Downloads page or contact our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia). You can also contact our Chat Support team or reach us through Samsung Members Community.
