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02-02-2026 12:06 PM (Last edited 02-11-2026 11:06 PM ) in
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02-12-2026 09:29 AM in
Tips & TricksHi @Jmn,
The screen recording will need to be uploaded when raising an Error Report through the Samsung Members app. Below is a link to a guide on how to raise an Error Report.
Please note that you will need to take the screen recording and raise the report within 3 minutes of the issue happening.
Once this is done, we can assist you further.
Warm regards,
Samsung Sonny
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02-12-2026 11:13 AM in
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02-16-2026 09:38 AM in
Tips & TricksHi @Jmn,
Our Technical Team have now provided a response for you in regards to this issue. Please check your Error Report to see their response.
Warm regards,
Samsung Sonny
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02-16-2026 10:12 AM in
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