Hi,
Anyone noticing this? Or just mine?
- Purchased the TV several days ago. Installed it, entered my Samsung login, and turned it on. No issues. I noticed that the Ambient Mode was part of the Art Mode feature. It was all good. Played around different Cinemagraph images, clock wallpapers, etc.
- The next day, I noticed that the Art Mode interface slightly changed and immediately noticed I lost the Complimentary Art files and cannot see the Ambient Mode features anymore. Thinking that “it must be a subscription thing”, I processed to have a monthly subscription for the artworks. Eventually, the Complimentary images came back. However, the Ambient Mode’s still missing in one of the Art Mode categories (image1).
- Remembering the Cinemagraph, I did search it on the search function. I can see all of them (image2), however, when I select them, it goes on error (image3). Did a complete off/on by pressing the remote power button for more than 5secs. Still nothing.
- I did factory reset twice, Smart Hub reset twice, but still unable to get Ambient Mode back. The software version is up to date, so I am very curious why a huge feature has gone missing.
- Lodged it through Customer Support. They controlled my TV, and operator was also baffled why its not there. He grabbed screenshots and said Level 2 will call me ASAP. But so far, no one has called me.
I appreciate any feedback. It can’t be just me.
Thanks.
