Grey Bar on Screen

[Bhavnamistry]

Suddenly a large grey line appeared on our screen. I have done the factory reset and checked the wires. Can this be fixed? This was during the Picture Test. 

[Troubadour]

I had the same thing except that it was more solid and started from one side. Luckily it was still under warranty and they replaced the display.

[Bhavnamistry]

Hi Troubadour. Thank you for your reply. I am definitely out of warranty. Did anyone say if there was a fix or was replacement the only option? 

[s_amsungerika]

Hi @Bhavnamistry

Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

SamsungErika