HMDI and Aerial Port stopped working

[Rhino19]

Hi All

Today I noticed my aerial port and hdmi ports stopped working. Interesting when I turn on the tv, all 3 hdmi sources appear connected with the device turned off (picture attached) This is odd as I don’t have anything plugged into the HDMI ports. Additionally, the live tv stopped working too. I tested the aerial and cable by plugging a second tv in and it has reception. I have tried a factory reset, turning the tv off for 30 minutes at the wall. I have tested the usb ports and Ethernet port and they still work. Does anyone have any ideas?

 

[SamsungClaudette]

Hello @Rhino19

I am sorry that you are having this issue.
I would really like to look into this for you. If you could send an email through to members.au@samsung.com I will have this issue escalated for you.

Subject Title: SamsungClaudette - HDMI and Aerial Port stopped Working <----Please post this in the Email Subject as well as your community handle.

Name
Email
Contact Number
Preferred Call Back Time	8am – 5pm
State of residence
Model
Serial Number
Product Issue
Trouble Shooting Provided	Cold reboot Restart Factory Reset

Kind Regards,
SamsungClaudette