Horizontal lines on The Frame TV when displaying in Art Mode

[boughtaframe21]

When displaying an artwork with a mount selected, these faint lines extend horizontally from the top of the artwork to the edge of the screen. They are particularly noticeable against the darker mounts. They also change position on the screen depending on the size of the mount, always extending out from the top of the artwork itself. With the darkest (black) mount selected, there are 2 lines extending out (a few millimeters apart), one yellowish and one bluish, although my attached photo doesn't clearly capture this detail. There are also fainter lines extending from the bottom of the artwork, but these aren't as noticeable as the ones at the top.

Anyone else affected by this in Art Mode?

[SamsungLaura]

Hi there, that's very odd. Are you able to complete the below troubleshooting steps to assist in identifying whether it is a software or hardware issue: 

https://www.samsung.com/au/support/tv-audio-video/smart-tv-there-are-horizontal-vertical-lines-on-th... 

Please note: If the issue is intermittent or does not always show in the picture test, it is worth booking a technician to service the TV as it may still be a hardware fault.

[boughtaframe21]

Thanks for the reply. I have now gone through level 1 and level 2 of Samsung phone Support troubleshooting, but this screen defect is still not resolved. Posting here to see if anyone else has seen the same thing.

More pics...

Top:

Bottom (blue line, harder to capture with camera):

Highly visible in-person to naked eye; it ruins Art Mode, which is essentially the thing I bought this TV for :(

[SamsungLaura]

Hi @boughtaframe21, could you clarify whether this line is visible at all times, is intermittent, or only appears on art mode? 

[boughtaframe21]

I've only noticed it in Art Mode, and in Art Mode my experience indicates that it displays at all times over the darker mounts/mats.

It appears to be some kind of software/picture-processing glitch, so seems likely that it is dependent on the kind of picture that is displaying. Although I haven't noticed it outside of Art Mode, I can't say for sure that it doesn't exist outside of Art Mode, as the effect might be concealed by the kind of image or motion that is displaying.

Thanks again for your ongoing assistance @SamsungLaura.