Yesterday my Crystal UHD 65” auto updated to update “1520” which mentioned a new home feature. We use our HDMI boxes 90% of the time in which the tv defaults to them as we turn on the tv. Yesterday when we went to access the home screen to change from the Apple TV box to the Fetch TV box (via I think it’s called the SmartHub), we realised our home feature wasn’t accessible on the tv anymore. This was only after the update.. never ever had any issues with this tv until now. Spent 2 hours in the live chat troubleshooting and got no where as the support attendant wasn’t even telling me what he was doing on his end. I didn’t have remote access turned on for him which I realised was a thing myself, so not sure if he ever even accessed my tv on his end. Without his advice I have already turned the tv on and off, completely unplugged and plugged back in, did a factory reset plus more. And STILL I cannot access my home screen. With both my HDMI boxes off the tv will default to Samsung TV Plus channel (which in my opinion is horrible).. none the less, after I did the factory reset the tv did attempt to load the home screen (SmartHub), however, after waiting for a purple screen with a little bopping home icon to change, I only ended up with a black screen again. All my controls on the remote work, I can only access the setting via the remote control shortcut. This is the only way I managed to reset etc. we even downloaded the app ‘SmartThings’ to see if the remote on the app helped but same issue, everyone but the home control worked so we definitely think tue update software has a major issue. Samsung said this wasn’t the only reported unit to have this issue but I’m not confident they will stick to their word and call me today.. I did have photo’s in the live chat last night but somehow they aren’t on my phone anymore. SOS 😅
I had to give it a few goes with the button sequence though as the 5 second, 5 second sequence wasn’t working for me. Just kept turning the TV off and on.
I held TV panel power button until a slim options pop up appeared on the bottom of the TV Screen (with options power, channel ect.) then I held the remote power button and it finally turned off and back on with the TV set up screen. I then used my mobile and followed the set up instructions and BAM! Home screen appeared again and works just fine on the remote now.
Samsung technology department were telling me to do the flash reset completely different but I also had to give it a few goes..
Definitely turning auto update off after all this drama 😅
It worked!! You're amazing. I have been in an infinite loop with the local absolutely useless Samsung customers service and support in Egypt for more than a week with so much time wasted! I really have no idea what's the point of wasting customers time Samsung!
Anyways thank you so much for the simple and effective solution it only took 10 seconds and it rebooted to set up the TV from the start.
Has anyone else experienced issues with the remote control? My remote controller is getting stuck, except for the volume buttons. I suspect this issue started after I received the software update (v-5020).
if you had the same issue of version 1520 update and after that the remote control is not working, you will need to pair the remote control with the device again, I faced the same issue and some remote buttons were not working correctly until I repaired the remote again.
