New Samsung Frame 43" (2022) worked for a few hours then got stuck in art mode and crashes consistently. I cannot hit the home button or any other service buttons or the TV fully crashes and power cycles back to art mode. Weirdly I can change certain settings inside art mode and that works fine. Unplugging for long periods of time does not solve the problem. Any remote button presses to try to get out of art mode immediately crash the TV.
I've found it mentioned on other Samsung forums but no publicly available solution other than a full driver board replacement by an onsite technician which the customer had to pay for out of pocket.
Samsung CS over the phone was also next to useless. Hopefully this gets some attention from someone who cares.
I am sorry that you are also having this issue. I would like to look into this for you. If you could send an email through to members.au@samsung.com I will have this escalated for you.
Subject Title: SamsungClaudette – New Samsung Frame 43" (2022) worked for a few hours then got stuck in art mode and crashes consistently <----Please post this in the Email Subject as well as your community handle.
