I have a Samsung AU8000 TV which I purchased in July 2021. Up until a few weeks ago, when I turned the TV on the picture and sound came on immediately. Now if the TV has been turned off overnight and I turn it on a black ink-like fluid flows from the bottom right of the screen, the screen goes black for a few seconds and then a message displays "Smart TV Powered by Tizen", sometimes the picture and sound come on other times the screen goes black again and the message "Smart TV Powered by Tizen" displays 2 or 3 more times. After the above, the TV works perfectly.
If I turn the TV on after being off for a couple of hours the picture and sound come on as normal.
The software version is 2101, I've checked for updates on the TV and the Internet and this is the latest version.
I've done a Factory Reset but it makes no difference.
Hi @arc50, that's strange. I suggest sending through your proof of purchase and details to the following email so that I can arrange for Level 2 support from our team.
There was a problem with the television and Samsung gave me a full refund in the form of a store credit, It was out of warranty but it was only 14 months old.
