I have a Samsung AU8000 TV which I purchased in July 2021. Up until a few weeks ago, when I turned the TV on the picture and sound came on immediately. Now if the TV has been turned off overnight and I turn it on a black ink-like fluid flows from the bottom right of the screen, the screen goes black for a few seconds and then a message displays "Smart TV Powered by Tizen", sometimes the picture and sound come on other times the screen goes black again and the message "Smart TV Powered by Tizen" displays 2 or 3 more times. After the above, the TV works perfectly.
If I turn the TV on after being off for a couple of hours the picture and sound come on as normal.
The software version is 2101, I've checked for updates on the TV and the Internet and this is the latest version.
I've done a Factory Reset but it makes no difference.
Hi @arc50, that's strange. I suggest sending through your proof of purchase and details to the following email so that I can arrange for Level 2 support from our team.
There was a problem with the television and Samsung gave me a full refund in the form of a store credit, It was out of warranty but it was only 14 months old.
I am having the same problem with my Samsung Crystal. I was watching tv and it just went black and the “Smart TV Powered by Tizen” is coming and going. I changed the batteries in my remote and unplugged all night also tried the reset button but still doing the same thing…
I am sorry that you are also having this issue. I would like to look into this for you. If you could send an email through to members.au@samsung.com I will have this escalated for you.
Subject Title: SamsungClaudette – I was watching tv and it just went black and the “Smart TV Powered by Tizen” is coming and going <----Please post this in the Email Subject as well as your community handle.
I am having the same problem with my Samsung smart tv UE50TU8070UUXZT. 4 days ago I wrote an email to members.au@samsung.com explaining the problem , but haven't received any reply sofar. Do you know what are the average response times? Thanks a lot
I am having a similar problem with my Model # UN75TU7000FXZA. At first it would give me the Smart TV by Tizen screen, now it doesn't power on at all. Any advise on what I can try next.
I am having the same issue. Did you ever get a response on this? Looks like this is a known problem and Samsung doesn't offer any solutions except to bring it in for repair. My 50 inch is only a couple of years old.
