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Original topic:

Galaxy Buds Pro Charging Case and Left Buds Draining Issue

(Topic created on: 10-27-2021 05:40 PM)
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Deng0619
Active Level 3
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Wearables
Lately there have been some more issues appearing on my buds pro. First, left eard buds drains faster than the right one. Made some solution on my own by letting the left buds charge on the case with the lid closed while using the right one then after a while use them both. And now, the charging case is the issue. Fully charged it today and then the next day its battery drains into 0%. I have no issue with my galaxy buds+ battery before but this upgrade really makes me regret. It does have so many features but 2x more expensive than the buds+. I just hope this will be fixed.
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TeamGalaxyRene
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Magnaguard
Active Level 9
Wearables
This happened to me. The charging contacts aren't connecting properly. There may be sweat, or some kind of residue blocking them. Clean the buds and the charging contacts thoroughly using cotton buds ( no pun intended ). Then when you put them back in the case, push them down slightly.
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