I've recently purchased a pair of Galaxy Buds2 Pro and they have caused me ear irritation and an adverse allergic reaction, when I understand when left untreated can lead to infection.
I have not had this experience when using other earbuds - ie Airpods Pro
Its a widely reported issue online, with reported symptoms of itching, burning, redness, blistering, flaking, scabbing and/or fluid leaking from the ear.
I've contacted the AU Samsung Customer Care Team, and they have flat-out refused to acknowledge the issue, or provide a refund on my purchase.
Anyone else have similar issues?
I have the same issue. I purchased another pair thinking it was something wrong with the first pair. Nope here i am stuck with 2 pairs of expensive earbuds that i cannot use.
Prolonged skin contact with foreign materials on the earbuds may cause irritation, so please ensure the earbuds are clean and dry before wearing them. We also suggest washing the ear tips with clean water and dry them thoroughly after use, and wipe the earbuds with a soft, dry cloth if they are contaminated. If you experience any skin irritation while you are wearing the earbuds, stop wearing them immediately and consult a specialist.
I've provided a video link to below which will detail how to comfortably wear the Galaxy Buds2 Pro.
If you continue to experience irritation after checking the above, we'd suggest having the buds booked in for assessment by our technicians. If you need help finding your local store or want to send your device via Australia Post, please either visit: https://www.samsung.com/au/support/your-service/main
im having the same issue and it does not get better unles I dont use them. And that *** after spending money on them. There has to be a better solution.
I visited hospital because of my ears irritation and watering issues with dryness without knowing the cause of this problems. I haved tryed many things it's helps for sometimes and the problems back again.
So I figured out to stop using the earbuds while I travel for 15 days and the ear issues disappeared at all.
So after my holiday vacation I started using them again and the my ears problem comes back with the same septums! So I decided to stop using them to save my ears.
I hope samsung can fix this problems and use different materials as I'm fan with Samsung products.