Galaxy Buds2 Pro Causing Ear Infections in Users

[Members_cN2g9jZ]

I've recently purchased a pair of Galaxy Buds2 Pro and they have caused me ear irritation and an adverse allergic reaction, when I understand when left untreated can lead to infection.

I have not had this experience when using other earbuds - ie Airpods Pro

Its a widely reported issue online, with reported symptoms of  itching, burning, redness, blistering, flaking, scabbing and/or fluid leaking from the ear.

I've contacted the AU Samsung Customer Care Team, and they have flat-out refused to acknowledge the issue, or provide a refund on my purchase.

Anyone else have similar issues?

[Members_cN2g9jZ]

I've recently purchased a pair of Galaxy Buds2 Pro and they have caused me ear irritation and an adverse allergic reaction, when I understand when left untreated can lead to infection.

I have not had this experience when using other earbuds - ie Airpods Pro

Its a widely reported issue online, with reported symptoms of  itching, burning, redness, blistering, flaking, scabbing and/or fluid leaking from the ear.

I've contacted the AU Samsung Customer Care Team, and they have flat-out refused to acknowledge the issue, or provide a refund on my purchase.

Anyone else have similar issues?

[hi2hs]

Not yet maybe it's just something wrong with most buds 2 pro mine don't it

[everythingjosh]

I have this same issue. My ears get itchy flaky and leak fluid. I didn't use my ear buds over the Christmas period. First week back at work. I used them for 1 day and I have sore irritated ear canals. I will be contacting samsung to see what they have to say

[everythingjosh]

Contacted samsung, got a response, after sending info on my buds2 I'm yet to hear back from them. So disappointing as I really enjoyed using them before my ears started hurting

[EarPainScabbingPuss]

Not allergic, don’t be naive, your ears are reacting to toxic material’s Samsung used in their products, to be sole to us consumers. It’s much worse than an “allergy “ That is a word Samsung is using to shift the blame, to the consumers they deceived.  It is also known as manipulation darling 

[EarPainScabbingPuss]

Not allergic, don’t be naive, your ears are reacting to toxic material’s Samsung used in their products, to be sole to us consumers. It’s much worse than an “allergy “ That is a word Samsung is using to shift the blame, to the consumers they deceived.  It is also known as manipulation darling 

[EarPainScabbingPuss]

 

[Members_vrDXXJO]

I have the same issue. I purchased another pair thinking it was something wrong with the first pair. Nope here i am stuck with 2 pairs of expensive earbuds that i cannot use. 

[Pauli0]

I have the same issue, bought mine from a retailer. I have outer ear infections on both ears being scabby with discharge. Charming.

[SamsungClaudette]

Hey @Pauli0

Prolonged skin contact with foreign materials on the earbuds may cause irritation, so please ensure the earbuds are clean and dry before wearing them. We also suggest washing the ear tips with clean water and dry them thoroughly after use, and wipe the earbuds with a soft, dry cloth if they are contaminated. If you experience any skin irritation while you are wearing the earbuds, stop wearing them immediately and consult a specialist.

I've provided a video link to below which will detail how to comfortably wear the Galaxy Buds2 Pro.

https://www.youtube.com/watch?v=xbi-83NIQfE 

If you continue to experience irritation after checking the above, we'd suggest having the buds booked in for assessment by our technicians. If you need help finding your local store or want to send your device via Australia Post, please either visit: https://www.samsung.com/au/support/your-service/main 

Kind Regards,
SamsungClaudette