Original topic:

Galaxy4 watch and Opal Card Readers NOT WORKING

(Topic created on: 09-11-2022 05:06 PM)
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gallimar13
Beginner Level 2
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Wearables

I have a s22 and galaxy4.
In google wallet and samsung pay I have setup my VISA card
I have setup a transport card in samsung pay to use that VISA card 

With the phone:
Using samsung pay or google pay/wallet I can pay with anything and use opal transport (using my VISA card via NFC)

With the watch:
I can pay with anything but can not use opal card readers. Error code that comes up on the opal card reader is error 87. I have tried google wallet and samsung pay

I have reinstalled google wallet and samsung pay on watch and phone
I have factory reset the watch

Can someone help me fix this garbage?

1 Comment
SamsungLaura
Moderator
Moderator
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Wearables

Hi @gallimar13, thanks for reaching out. That's strange.

I suggest sending an error report within 2-3 minutes of the issue for this to be looked into by our developers. To send an error report for a wearable, follow these steps:

  1. Go to Galaxy Wearables app > click on the device desired on the side menu
  2. In the side menu, tap Contact us > Error reports (in the Get help section)
  3. Fill in details and the frequency of the issue that you have with the wearable.
  4. Click send. 
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