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02-01-2023 09:30 AM in
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02-01-2023 11:55 AM (Last edited 02-01-2023 11:56 AM ) in
WearablesHello @ Laurel2
I am really sorry that you are having this issue. Can I confirm that noise cancelling is not turned on?
If noise cancelling is not on and you feel that it is still overheating immediately remove them from your ears. I would them recommend you sending your buds in for someone to looks at.
Based on what you've described; I recommend for you to head into your nearest authorized service Centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.
For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/
To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main
To find your nearest store: https://www.samsung.com/au/samsungstore/
Kind regards,
SamsungClaudette
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02-01-2023 12:02 PM in
WearablesAm I right in assuming that it can't be disabled? You didn't address that in the response.
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02-01-2023 04:59 PM in
WearablesHello @ Laurel2
Unfortunately, you cannot disable the beeping noises.
If you prefer to not go in to an ASC I recommend you send an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report for a wearable, follow these steps:
- Go to Galaxy Wearables app > click on the device desired on the side menu
- In the side menu, tap Contact us > Error reports (in the Get help section)
- Fill in details and the frequency of the issue that you have with the wearable.
- Click send.
Kind regards,
SamsungClaudette
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02-01-2023 11:04 PM in
Wearables