I deeply apologize for this, Abtugad. Have you already contacted our customer support, as summeRamirez said? You can call our hotline numbers:
Mobile Devices Hotline:
#GALAXY (just dial #425299) [Toll Free to all networks]
(02) 8422-2177 [Standard Landline]
You can also send us an email through spr.ly/SamsungPH-Support or chat with us through our Live Chat Support at spr.ly/LiveChatSupport.
I hope you resolve your concern soon. Thank you!
You can email us here and we will direct your concern to the necessary department that will be able to help you. Please attach the proof of your purchase (the preferred color you've ordered must be visible), the incorrect item you've received, and the delivery receipt.
Thanks for being patient about this, Abtugad! Hopefully, this issue will resolve soon.
If the link is not working, you can try this as well: Email us | Samsung Support PH