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Original topic:

Pre Order Delivery Delay

(Topic created on: 09-15-2021 04:39 PM)
208 Views
rajeeva2
Active Level 2
Options
Wearables

I pre-ordered the Samsung Galaxy Watch 4 and Buds on 14Aug21 for delivery in Singapore. While making the order it was stated "Ships 2Sep21". I have been following up regularly to check the status of my order and the information provided is false and misleading. I chatted with the customer service a few times about this, first on 2nd Sep and was told delivery would take place same day! This was for a gift and so I had planned my day accordingly. Unfortunately the info provided was completely wrong and there has been no sign of the delivery till now. When I check the order status now it still says "Arrives on 02/09/2021 Standard Delivery" and Ships Sep2, 2021". It also says "Preparing Dispatch" (since 2Sep). Customer Service is useless. Extremely annoying and frustrating experience. No solution or information has been provided as to when and if I will actually get what I ordered. Samsung has actually launched the product in Singapore on 10Sep so least they can do is give the customer an option to physically collect from their shop, but not even that. They don't even allow to cancel the order. Pathetic service. I will never order from Samsung again. Worst experience ever.

 

25 Comments
rajeeva2
Active Level 2
Wearables
It gets a bit weird and scary now - so this morning my order status had changed to "delivered" but clearly it hasn't. I guess they mean delivered to the local warehouse so now I'm waiting for updates from the courier company.
0 Likes
Mianbao
Active Level 4
Wearables
You should check with the customer service just in case they have an error in the system and thinks that they have really already delivered to you
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Mianbao
Active Level 4
Wearables
You should check with the customer service just in case they have an error in the system and thinks that they have really already delivered to you
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sinsevil
Active Level 3
Wearables
Dun wasting time Liao Samsung each CS igive different stories. I asking them on FB and here about give us a guidelines in black and white for compensate on additional year of samsung care and a black n white onmy collection date give by their CS. One day no black n white I afraid samsung side will roti prata again. Another to explain y some order on same day or later than me or some other can get faster than us as Samsung mention batches by batches. What is the logic of batches by batches
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Yassss
Beginner Level 2
Wearables

Indeed their CS team is not helping by giving replies such as "I cannot advise you on that at the moment". I pre-ordered a watch for self pick-up. In the status it says, arriving at the store on 11th Sep and also preparing despatch. There have been no updates till now! Upon speaking with the CS team, they can only say "no worries, when the store has received your watch they will email or call you". 

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sinsevil
Active Level 3
Wearables
This is Samsung customer service I dun call them wasting time to wait. I just post on their FB, messager or here to ask for email for my 22nd sept to collect all my order as their guy tell me will send. I need black n white for this as afraid Samsung will prata again. It it very difficult for them to reply and I do not know y sending email to me as the date is confirm is very difficult for them ??
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