Ring not counting steps

[Members_5xHZJNo]

When pushing a pram the ring does not register the steps

Vert frustrating as the majority of my exercise is pushing a toddler in a pram!

I cannot push the pram with one hand jus5 to swing the ring hand. Safety and wrist strength issues

Please advise if this can be fixed.

[s_amsungsonny · Accepted solution]

Hi @Members_5xHZJNo ,

The Galaxy Ring counts the steps based off of the sensors tracking your hand movements, so the data may not be registering if your hand is stationary on your pram.

By default, the Health app is set to combine the movement data from your phone and from your Ring so if you keep your phone on your body whilst out, the app can discard the data that is collected from your Ring. 

You can do this by:

Samsung Health app > Home > Steps > More Options (three vertical dots) > Select Step Data to Show
You can then select whether it should use all the step data collected across your devices or just the steps from one of your devices. 

Hope this helps!

s_amsungsonny