Hello DBTABC. I am Faiz, from Samsung.
We regret to know that you’re in this situation. If you feel ear pain or skin irritation occurs while using the earbuds, please immediately stop using the device and visit your doctor for consulting. We also recommend removing earbuds periodically from your ears so that the humidity inside the ears can be lowered when using the device for a long time. After prolonged wearing Buds Pro please dry your ears and clean the earbuds and ear tips regularly to prevent any problem.
For further guidance on using the earbuds, kindly refer to this link: https://www.samsung.com/sg/support/newsalert/122841/
Should you require further assistance, kindly contact our Phone Support at 1800-425-2997. Our experts at Samsung Care Line will advise you more in detail.
I never wear mine more than 20-30 minutes, and the irritation is extreme. My ear either drains and always has a sore inside it. I only use one ear bud (the right ear) and that is the only ear that is irritated. I have had other ear buds before and this has never happened. I paid too much money for this to be an issue.
None of this helps. You are selling defective buds that cause irritation in my ears and also many other customers. Your customer service agents provide zero help and want me to send my buds in for inspection. But based on Samsung customer service responses I am very skeptical about sending you small buds via mail. You also said you would send me a box and shipping label, which never came after ordering it twice. I have no confidence that my buds will reach you and not get lost. Who will be responsible for this? But in the meantime, I can't wear the buds I spent $180 on. You also expect us to pay money to have tests done on our ears when it is your fault they are getting irritated due to the materials being used. Completely unacceptable.
I wear mine when I work out 3 days per week for about 45mins each time and then occasionally for calls. I do not have them in more than 1 - 1.5 hrs per day. I have this issue and verified by not using for ten days then using again. It is both ears and a waste of money for buds that I can not use!