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Original topic:

Best ways to escalate a query when Samsung support don't respond

(Topic created on: 11-15-2023 04:36 PM)
509 Views
jcnine
Active Level 3
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‎11-15-2023 04:36 PM in 

Discussion

Lack of response from Samsung support seems to be a recurring theme in many posts.

From Personal experience the following have not helped:

  • Asking Live chat
  • Emailing support
  • Product Review 
  • Messaging/Emailing reps here

On other threads, I've seen calling support mentioned with a similar lack of results.

There's also a contact form to email the CEO - https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionGeneralNew.jsp?siteId=593...

If you have managed to get a response for an issue that is beyond live chat, what has worked for you?

3 Comments
Emmy142395
Active Level 3
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‎11-15-2023 06:35 PM in 

Discussion
I tried to fill the form on your link but couldn't send through 😞
blunderbuss89
Active Level 6
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‎11-15-2023 07:04 PM in 

Discussion
Threatening legal/fair trading/your state consumer watchdog works like a charm.