I hope Samsung helps me here, I hope they help other customers as well to get smart with the partnership policies and commitment that Samsung has with its customers.
Almost 2 months ago I downloaded the Assurion app to check the value of my S21 Ultra for trade-in because I wanted to buy the S22 Ultra. But when I went to see the trade-in with bonus and other promotions, the price was still too high for me, so I gave up and didn't make the purchase. The trade-in code expired and Assurion returned the money that was outstanding in my bank, this occurred in May 2022.
However, about 3 weeks ago, Assurion started to send me an email that would make a debit on my account because I purchased the S22 Ultra on the Samsung website, I sent an email to Assurion and they said it was for conversation with Samsung, I called and sent an email for Samsung, but they said it was to talk to Assurion, I felt like a clown because Assurion said I needed to solve it with Samsung and Samsung said I needed to solve it with Assurion.
Nobody solved anything and Assurion deducted $710 from my account and I didn't buy a cell phone and this directly impacted my monthly expenses because I'm a student and everyone knows how high our life and cost is here.
Samsung respect their customer, I have all Samsung devices, but my desire is to sell and change brands due to lack of respect for the customer, but I don't have the money for that, I just want them to solve this, make me believe that they respect your customers.
I received my refund today from Asurion, quick turnaround since I put up the post and sent emails to every possible samsung email I found including CEO's office, Voice of Samsung Head, Tradeup enquiries email and lots more.
