Is there another way to contact Asurion than via care+ portal?

[missadventure]

Hi, have been trying for 2 days via the care+ portal to get through to Asurion to organise a swap phone. Unable to proceed as i am required to verify my account with a one time pin that does not come through to my email. Have tried retrieving my account via sms and that works but then they still want me to receive the otp to my email for verification. Frustrating. Went to Samsung showroom and no help there. Is there a contact number or other method of contacting other than the portal? TIA

[missadventure]

Thank you Tim. Will try now

[StarDust88]

Did you try this?
https://asurion.samsungcareplus.com.au/

[StarDust88]

Sorry I think something went wrong let me try again

[missadventure]

Yes it takes you straight to the otp verification which doesnt come through. That phone number you previously gave cannot be connected and the website was for the US I think as no AU options

[StarDust88]

Yes sorry the phone number was wrong.
Please go here:
https://asurion.samsungcareplus.com.au/
Then tap on can't access account

[missadventure]

Been dow that road. Retrieved account with SMS confirmation then it said go back and use your email address to get otp codr

[StarDust88]

Have you checked your spam emails?

[missadventure]

Yes Tim. Members tips and tricks are my last resort 🤢

[StarDust88]

You can try use a internet browser instead of your actual email app, to see if you get the otp there, if still not then maybe try tomorrow again?