Online order times

[jelllllllll]

My online order has been stuck on 'preparing dispatch' since the 23rd. 

I am finding it impossible to get into contact with anyone who can help me with an **bleep**.

When somebody finally answered the Smartcall it was to tell me Ecomm was having technical difficulties.

Is there a better contact than the phone number or 

online.store@samsung.com/onlinesupport@samsung.com emails?

[aarmane]

Same happened to me, don’t waste your time, ask for refund.... Ihave been calling them last 1 month everyday but could get hold of them 4 times and still they couldn’t solve the issue as they always say ' we are creating a request to send it asap' total waste of time

[SamsungLaura]

Hi @jelllllllll. I am deeply sorry to hear of the experience you had receiving your order. 

Please send through an email with the following details so that I may follow up internally with our team. 

To: members.au@samsung.com

Subject: SamsungLaura - Online Order delay

1. Full name

2. Phone number

3. Delivery address

4. Order number