We ordered a Z flip 4 and Galaxy watch 5 from the samsung store for optus employees on 5th September. After numerous calls and emails with samsung, and waiting 8 days for the order to process/approve, it was cancelled because samsung was having trouble approving it (13/09).
We were told to place another order again but since we used promo codes for both, they were invalid. Samsung said to wait 2-8 business days for the code to be valid again. Today is the 7th day and the code is still invalid.
Can anyone please help with this ordeal, Samsung customer service is terrible, in total we have been waiting 16 days just to place an order.
Hello @SamsungLaura, We have sent multiple emails to onlinesupport@samsung.com and they last replied on 21st September saying to wait 2-10 business days. It has now been 20 days and we still have not gotten any response from Samsung regarding the invalid promo code.
Unfortunately it wasn't, the promo code ended up expiring and we ended up not buying anything. Samsung has probably the worst customer support but I encourage you to keep on trying.
