Unable to checkout

[Members_Q2rNTf5]

Clicking the checkout page redirects to the offers home page. Some offers end today and I cant even view my cart to checkout. Service support's unable to help even after an hour of call.

[Troubadour]

Check if you can order through the web portal. However if you are a new shop app user you might lose the $100. Also make sure the items in your shop arem't added. It took some considerable time fixing my problem leading into 2 hours of excellent help support the next day. Best of luck. Make sure there are funds in your account.

[Troubadour]

Not $100 but 10% for new app user.

[Members_Q2rNTf5]

I actually asked the customer support regarding this as well, I said that I won't be able to avail of the 10% discount if buying via the web, they did say they could give a voucher code. But sadly, the web also has the issue of inaccessible checkout page.

[jcnine]

I was told by support that they could provide a voucher code. I reached out to the community rep here, emailed support, used live chat, and contacted a Samsung employee on another forum.

Still no response. Chances are if you have issues, you're out of luck unless you want to pay full price.

[SamsungClaudette]

Hey @jcnine 

I am sorry your are having this issue. I have escalated this and someone will contact you soon. 

Kind Regards,
SamsungClaudette

[jcnine]

Hey, thanks anyway. It's been 3 weeks since I emailed you. There's been zero meaningful response from Samsung in the month since the issue despite reaching out through 5 different channels!

I gave up on Samsung and bought an alternative product from a different brand.

[Members_Q2rNTf5]

I've tried in on the web as well. Still redirects to the Offers page whenever the cart is clicked. 

[SamsungClaudette]

Hey @Members_Q2rNTf5 

Have you tried clearing the app cache or deleting the app and reinstalling it?