I still haven't received my $460 trade-up charge refund, despite canceling the order. It's been 20 days of chasing after this, and every Samsung representative I've spoken to says they can escalate the issue to Asurion, as it's a different team. I only received an email from Asurion after discussing the matter with Samsung. Getting my money back has been a cumbersome process. Furthermore, Asurion informed me that, based on their review, there was no security deposit charge associated with my Trade-up ID. I even had to email them my receipt, but I still haven't received a response.
