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07-07-2023 08:19 AM in
DiscussionSolved! Go to Solution.
1 Solution
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07-07-2023 11:10 PM in
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07-07-2023 11:10 PM in
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07-10-2023 02:51 PM in
DiscussionHey @Naesris
Thank you for your help.
Kind Regards,
SamsungClaudette
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07-12-2023 10:04 AM in
DiscussionMy Bluetooth now intermittently disconnects or the person you are talking to cannot hear you. This issue occurs on my earbuds, carkit, Bose headphones etc. Software checks pass, reboot multiple times, issue still persistent.
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07-13-2023 02:14 PM in
DiscussionHey @Jay_termo
Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
To send an error report for a wearable, follow these steps:
- Go to Galaxy Wearables app > click on the device desired on the side menu
- In the side menu, tap Contact us > Error reports (in the Get help section)
- Fill in details and the frequency of the issue that you have with the wearable.
- Click send.
Kind Regards,
SamsungClaudette
