cancel
Showing results for 
Search instead for 
Did you mean: 
Resolved! Solved

Original topic:

A52s 5G Charging Issue

(Topic created on: 10-14-2022 06:52 AM)
MrInsane15
Active Level 4
Options
Galaxy A
So heto na nga.  Akala ko masasama na sa october 1 security update ang problema ko sa charging issue, yong kahit 25W charger gamit pero normal charging lang ang nangyayari. Tapos neto lng, kung



image



image
Ito gamit kong 25w charger


 ano_ano nanaman problema nia. Sa mga naka encounter ng same nito, ano ba ginawa nio?

image
Cable charging lang instead of super fast charging


0 Likes

1 Solution


Accepted Solutions
Solution
SamsungRightCare
Community Manager
Options
Galaxy A

Hello MrInsane15,

Thank you for letting us know about the charging issue of your Samsung Galaxy A52 5G.

Recognize how inconvenient it can be to be unable to determine why your battery only charges via cable instead of super-fast charging. But rest assured; we are here to assist, provide quick fixes, and offer solutions to your device.

Following are some basic steps to troubleshoot and identify what's behind the reason your device battery charging issues.

A) First, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen notifications.

B) Charging Tips.

  • Check the cable and the charger.
  • Try charging your phone with another charger.
  • Try charging your phone via a computer, wall outlet, lamp or wireless charging station.
  • Ensure that the cable is not damaged.
  • Remove any phone case.
  • Ensure the charging port is not damaged. 

For more battery charging tips, please click the below link.

https://www.samsung.com/ph/support/galaxy-battery/charging-tip/ 

C) Try putting your Samsung Galaxy device in Airplane mode & switch off the Wi-Fi while charging.

D) Optimize using Battery and Device care. 

Step 1. Go to Settings.

Step 2. Select Battery and device care.

Step 3. Tap Optimize now.

https://www.samsung.com/ph/support/galaxy-battery/optimization/ 

E) Check your phone's charging specifications.

Step 1. Go to ‘Device care’ in ‘Settings’
and click on ‘Battery’.

Step 2. Tap ‘See more’ to go to settings.

Step 3. Under ‘Charging’ category located at the bottom,
check your smartphone’s supported
charging features.

‘Fast cable charging’ and ‘fast wireless charging’ should be needed a charger, cable, and accessories that support the function. 

https://www.samsung.com/ph/support/galaxy-battery/charging-tip/ 

F) Running the Diagnostic Tools under Samsung Members app.

1. Run Samsung Members and select Get help on the lower half of the screen.

2. Tap View Tests located under Diagnostics.

3. Diagnostics checks, Individually Tap the following;

     "Battery"  & "Charger/USB"

4. Your Galaxy phone will then run through the checks.

5. Follow the on-screen instructions to complete the check.

6. You can view your results after each check is complete.

G) Report Error through Samsung Members app.

Step 1. Long press Samsung Members icon on Apps screen and Tap Error reports.

Step 2.Tap OK on agreement popup for sending system log data.

Step 3. Select Symptom category. Tap Power/Battery/Charging.

Step 4. Describe problem in detail and SEND.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/#:~:text...

H) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
I) Or Contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 22111 [All Product, Landline]
Daily (8:00 AM to 8:00 PM)
 

J) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your problem gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.

View solution in context

0 Likes
15 Comments
dulber
Active Level 7
Galaxy A
Nasubok mo na dati charger and cable combo on that phone or other devices na nag SFC?
0 Likes
MrInsane15
Active Level 4
Galaxy A
Opo, pero mas madalas kong gamitin yong 18W charger na kasama sa box nong binili. Nagstart lang nagloko after nang sept uodate.
0 Likes
garrifff
Active Level 4
Galaxy A
have you tried a different cord? i've experienced kc dati na may ibang cords na matumal mag charge aabot ng 2-3 hrs. try finding better cord, and test it out bago bilhin
0 Likes
MrInsane15
Active Level 4
Galaxy A
Ok naman sia boss mula nang binili ko sia. Tatlo cord ko dito, lahat sia pareparehong ganun.
0 Likes
summeRamirez
Expert Level 5
Galaxy A
I'm assuming na since nangyari ito after a software update, nakapag try na po kayo mag Wipe Cache Partition?
0 Likes
MrInsane15
Active Level 4
Galaxy A
Yes madam. Reset nalang last resort ko.
0 Likes
summeRamirez
Expert Level 5
Galaxy A
Hassle. Kahit kasi mag back-up and restore minsan hindi pa lahat ng dating settings bumabalik. Baka kaya mo pa mag hintay ng next update. Nakapag error report ka na rin?
0 Likes
MrInsane15
Active Level 4
Galaxy A
Yaps madam done...
0 Likes
summeRamirez
Expert Level 5
Galaxy A
Oh well good luck! Hope it gets fixed soon! Sayang naman kung mag reset ka tapos hindi din effective.
0 Likes