A73 Horizontal Stripes

[Tsoinami]

Does anybody else have this issue with a brand new phone? Already reached out to Samsung Customer Care via chat and they are recommending that I bring this to a service center. That doesnt make sense to me because I just got this phone a while ago? Shouldn't they be replacing this instead of having this service

[Khaled75]

No. I'm asking a user named dpaulo.

[summeRamirez]

So looks like that user deleted their comment.

[butete]

bring it to nearest authorized samsung service center.

https://www.samsung.com/ph/support/service-center/

its no longer sofware level, its hardware

[fruit_user · Accepted solution]

Bring the receipt, together with the phone and the box to a Samsung Service Center and ask for replacement. I know you can replace a phone within 7 days if you found a factory defect. The receipt will prove that it is brand new and you bought it from an authorized store.

[Tsoinami]

Thanks. Will do

[summeRamirez]

+1

[StanlySamsung]

If it's brand new, just have it replaced right away. There's a 7-day replacement warranty.

[Tsoinami]

Thanks. Will do

[Tsoinami · Accepted solution]

Update: brought this to Samsung Megamall and this will be replaced. The waiting time however is 7 days. They cant replace this from their stocks because this was purchased online. Lesson learned, never buy from the online store again!!!

[butete]

great to hear, check with samsung support possible to expedite turn around time