Showing results for 
Search instead for 
Did you mean: 

Original topic:

Can't access storage

(Topic created on: 03-08-2023 02:17 AM)
Active Level 1
Galaxy A
Ever since my phone updated to the latest version on February 16th I can't access my phone storage permissions and it gives me trouble to most of my apps like facebook I can't upload pictures and i can't put pictures in my samsung music album image and so on. I hope this bug or something can fix as soon as possible for me.
Galaxy A

Hello shey27,

We hear you and we empathize with your experience with the recent updates on your Samsung Galaxy device having issues with storage that can't be accessed, and we apologize for the inconvenience it caused you.

If it happens to my device and it experiences unusual behavior, I will feel the same, given that I expect improved performance and ease of use when it comes to periodic updates, but this one turns out the opposite. But don't you worry; we are here to guide, assist, and offer solutions to restore your device's feature to working at optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Restart your device.
In order to identify the root cause of the problem, you may submit an error report through the Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Settings/System".

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH


Check Permission of the affected Apps


Step 1. Tap on Settings.

Step 2. Tap on Apps.

Step 3. Open the Menu.

Step 4. Tap on Permission manager.

Step 5. Choose a Permission.

Step 6. Choose an App (Facebook, etc).

Step 6. Choose Allow or Deny.


Use MyFile to browse your storage SD Card.

The My Files app stores every file you have on your phone or tablet. It's like the File Explorer on a PC or Finder on Mac, where you can easily view and move photos, videos, music, documents, and more. You can also remove files from the My Files app if you no longer need them. The Trash feature in My Files should be on by default, but you should make sure it's turned on just in case.

You can also set and check the storage space on your SD card to see if it is still suitable to be used.


If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.


For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
Stay safe and have a nice day ahead! Thanks for contacting Samsung.



Expert Level 5
Galaxy A
Does it give you an error message?