Cannot wipe cache partition on Samsung a73

[Dulcechew]

I've tried connecting it on the pc, using a powerbank, but still I cannot wipe cache partition.

What seems to be the problem?

[Khaled75]

Did it work?

[Dulcechew]

I bought a type earphones, still doesn't work.

[Khaled75]

Try this:
1. Turn off your phone.
2. Plug in the USB cable via TV.
3. Then press and hold Power and Volume up buttons.
4. Release the power button. When the recovery screen shows up, release the volume up button.
5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
6. Navigate to and select Yes.
7. Press the power button to select Reboot system now.

If it didn't work, try this instead:
1. Plug in the USB cable via TV.
2. Turn off your phone.
3. Then press and hold Power and Volume up buttons.
4. Release the power button. When the recovery screen shows up, release the volume up button.
5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
6. Navigate to and select Yes.
7. Press the power button to select Reboot system now.

[Dulcechew]

It shows the same error in the photo

[Khaled75]

To wipe cache partition:
1. Turn off your phone.
2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
3. Then press and hold Power and Volume up buttons.
4. Release the power button. When the recovery screen shows up, release the volume up button.
5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
6. Navigate to and select Yes.
7. Press the power button to select Reboot system now.

[Dulcechew]

Tried it already, still doesn't work. This happened after the latest update.

[SamsungRightCare · Accepted solution]

Hello Dulcechew,

It seems, after so many attempts, your problem doesn't go away. I strongly recommend that you bring your Samsung Galaxy device to Samsung Authorized Service Center near you.

Our Samsung Engineer are more competent to provide you with technical support with best service.

Thank you guys for all the answers you've provided here. You are all great and we are one Samsung community.

[Dulcechew]

I was able to wipe cache before the latest update.

[Khaled75]

Try this:
1. Turn off your phone.
2. Plug in the USB cable via TV.
3. Then press and hold Power and Volume up buttons.
4. Release the power button. When the recovery screen shows up, release the volume up button.
5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
6. Navigate to and select Yes.
7. Press the power button to select Reboot system now.

If it didn't work, try this instead:
1. Plug in the USB cable via TV.
2. Turn off your phone.
3. Then press and hold Power and Volume up buttons.
4. Release the power button. When the recovery screen shows up, release the volume up button.
5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
6. Navigate to and select Yes.
7. Press the power button to select Reboot system now.