Cannot wipe cache partition on Samsung a73

[Dulcechew]

I've tried connecting it on the pc, using a powerbank, but still I cannot wipe cache partition.

What seems to be the problem?

[jamesrred]

Is there an error when wiping your cache or are you not able to enter the recovery? Here are the steps by the way.

Make sure the phone is turned off.

Plug the phone into a USB port (PC or a TV) or plug headphones in.

Hold the volume up button and the power button until recovery mode boots up.

Scroll down using the volume keys and then select the option to reset/delete cache.

[Dulcechew]

Tried that, but it did work.

It says PDP: BACK UP FAIL

[jamesrred]

You need to connect it to a PC which is turned on, a powebank can't be used. A Type C headset also works.

[jamesrred]

You can also try it in your TV if it has a USB port.

[Khaled75]

What's the error message when you try wiping cache partition?

[Dulcechew]

pdp: back up:fail set up wizard FINISH

[Khaled75]

It happens when you go to Recovery mode without the phone connected to PC or Type-C earphones.

[Dulcechew]

I was connected to the pc. I haven't tried it with an earphone since i don't use one.

[Khaled75]

What about this:
1. Connect the phone to PC or Type-C earphones while powered on.
2. Turn off your phone.
3. Press and hold Power and Volume up buttons.
4. Release the power button. When the recovery screen shows up, release the volume up button.
5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
6. Navigate to and select Yes.
7. Press the power button to select Reboot system now.