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Original topic:

Downloading do not turn off

(Topic created on: 08-25-2022 07:07 AM)
nicoleeee
Active Level 2
Options
Galaxy A
Can someone answer me I'm from Philippines I have a problem in my Galaxy Samsung A02 there is a blue screen and it said Downloading do not turn off target I already tried some ways do you also experience this kind of problem? I already tried what said in the screen to volume up and power off key for 7 sec and tried to reboot or factory data reset but it will always back to blue screen

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1 Solution


Accepted Solutions
Solution
SamsungRightCare
Community Manager
Options
Galaxy A

Thank you all guys for assisting, answering nicoleeee's inquiry here.

We know how you feel anxious about your device's performance right now. Rest assured that our Samsung Service Engineers are competent enough to provide you with the best service.

https://www.samsung.com/ph/support/service-center/ 

Feel free to report your device's problem on the below support channels link.

https://www.samsung.com/ph/support/contact/#onlinesupport 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

Hoping your device will eventually get the solution it deserves as early as possible.

View solution in context

36 Comments
Khaled75
Expert Level 5
Galaxy A
How did it get to that screen?
0 Likes
nicoleeee
Active Level 2
Galaxy A
After I do the software update
0 Likes
Khaled75
Expert Level 5
Galaxy A
Android 12 or security patch update?
0 Likes
nicoleeee
Active Level 2
Galaxy A
it just showed up from notification and I do the software update I kept researching why and it is said it failed to software update
0 Likes
nicoleeee
Active Level 2
Galaxy A
Did you also experience the same problem?
0 Likes
Khaled75
Expert Level 5
Galaxy A
No I'm not. I'm using A12 and it still works properly after a software update.
0 Likes
Khaled75
Expert Level 5
Galaxy A
What type of update? OS update or security patch?
0 Likes
nicoleeee
Active Level 2
Galaxy A
I don't remember sorry my phone is Samsung Galaxy A02 I just remember Software update is available then install now like that
0 Likes
Khaled75
Expert Level 5
Galaxy A
Do you have a PC?
0 Likes