Hi. Everyone! I updated my device (samsung a32 4G) ONE UI 5 Upgrade (android 13)

[loisaaah]

I got the problem since I update last night. When mu screen is off. It cant be open.. I need to force open..any help for it

[TeamGalaxyRene]

Hello loisaaah,

Sorry to hear that, about your experience with the recent updates on your Samsung Galaxy A32 4G having issues with a screen that can't be opened and we apologize for the inconvenience it caused you.

We recommend that you bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that our Samsung Engineers/Technicians are competent to assess and offer solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/ 

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

[loisaaah]

Thank you for that...Its really a time consuming for me..

[TeamGalaxyRene]

Hello loisaaah,

If you are able to open your Samsung Galaxy A32 4G, you can perform self-diagnostic using the Samsung Members apps as follows:

But before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps: 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Self-Diagnostic check on the Samsung Members app.

Check the status of your device with the Samsung Members app Diagnostic tool. You can select the individual categories you would like to diagnose or run a complete diagnostic check. After the diagnostic is completed, you can select the corresponding icon to see the results and status of your device. Follow the steps below to start your diagnostic check. 

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

Step 2. Tap View tests located under Diagnostics.

Step 3. Run the Diagnostics checks, tap touch screen.

Step 4.Your Samsung Galaxy phone will then run through the checks.

Step 5. Follow the on-screen instructions to complete the check.

Step 6. When necessary, you may need to manually run or interact with the corresponding function.

Step 7. For individual diagnostic checks, you can view your results after the check is complete.

https://www.samsung.com/ph/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-members-app-... 

Let us know here, should you encounter any difficulty.

[loisaaah]

No. I dont encounter any issue on diagnostic check

[janjerick]

Hi Ms loisaaah same problem with me. It is okei now?